Service Levels

HDS Service Levels

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Standard

  • 1-point scanning -
    Receivables traceability – Scanning into the DC

  • HDS Live tracking

  • PODs on tracking platform

  • ATL

  • Allocated service time 2-4 minutes

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High Care

  • 2 point scanning -
    Full package traceability on HC In/Out

  • HDS live tracking

  • PODs on tracking platform

  • Every POD checked by human – real time

  • Additional delivery window options

  • Temperature tracking

  • Allocated service time 5-15 minutes

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Dedicated

  • Tailored to your needs

  • Unlimited service time

 

How It Works

 

Transparency is the key to a good relationship – we are an open book and invite you to experience our process from front to end.

 
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In the trying time of the COVID-19 outbreak, it’s a relief to know that your delivery is completed with social distancing & covid standards in mind. HDS is proud say that our continued practice of 100% Non-Contact deliveries is one of the safest ways to receive your goods. At our depots, we’ve escalated our already high food-safety standards to ensure that every product, driver, and delivery vehicle minimizes the risk of perpetuating the virus.

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